Widerrufsrecht

Return and Refund Policy

30-Day Return Policy

1. We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Returned items must be in their original condition—unworn, unused, with all tags attached, and in the original packaging. You must also provide a receipt, order information, or other valid proof of purchase.

To request a return, please contact us via email:

[kira2005626@gmail.com]

Return Address:
[9 Seagrave Road, London, England, SW6 1RP]
Please note that you must submit a return request first; once approved, please follow the return instructions provided to ship the item back to us.

If you have any questions regarding the return policy or process, please contact us via email:
[kira2005626@gmail.com] (Email: kira2005626@gmail.com) Damaged Items or Order Issues
Please inspect your order immediately upon receipt.

2. If an item is defective or damaged during transit, please contact us as soon as possible. Please provide your order details and a description of the issue so we can investigate and find an appropriate solution.
Exceptions and Non-Returnable Items
Certain items may be subject to different return policies. These include, but are not limited to:

(1) Perishable goods, such as food, flowers, or plants;
(2) Personalized items, such as custom-made or handmade products;
(3) Personal care or hygiene products, such as certain cosmetics;
(4) Hazardous materials;
(5) Flammable liquids or gases;
(6) Other items unsuitable for import due to their nature rather than their intended use.

If you are unsure whether your purchased item is eligible for return, please contact us before submitting a request.
Unless otherwise required by law, discounted items and gift vouchers are generally non-returnable and non-refundable.
Exchanges

If you wish to exchange an item, we recommend that you first request a return for the current item.

Once the return request is approved and the return process is complete, you may place a new order for the desired item. 3. EU Consumer 14-Day Right of Return

If your order is within the EU, you may cancel your order within the statutory period in accordance with applicable consumer protection laws.

Without prejudice to the aforementioned 30-day return period, EU consumers generally have the right to cancel their order within 14 days of receiving the goods, without providing a reason and without incurring any liability.

If you do not qualify for free returns, please send a clear statement of cancellation to the following email address within the specified timeframe:

[kira2005626@gmail.com] (Send to: kira2005626@gmail.com)

Unless otherwise provided by law, returned items must be in their original condition—unworn, unused, with tags attached, and in intact packaging. You must also provide order details, a receipt, or other valid proof of purchase.

This policy does not affect your rights under applicable law.

4. Refunds

We will notify you of the outcome of your return and refund request after inspecting the returned item(s).

If your refund request is approved, the funds will be returned to your original payment account.

Refunds are typically processed within 10 business days of approval.

Please note that processing times may vary depending on your bank, credit card company, or payment service provider; consequently, there may be a delay in the processing of your refund.

If your refund request is approved, the funds will be returned to you within 15 business days; please contact us at the following email address:

[kira2005626@gmail.com]
Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Email: [kira2005626@gmail.com]

We will process your request as soon as possible and are dedicated to serving you.